The KG group was recently restructured into three different companies: AB “Kauno Grūdai” together with AB “Vilniaus paukštynas” and AB “Kaišiadorių paukštynas,” and introduced ten managed business activities. The group is actively expanding and each year new business activity is added to the company’s portfolio.
Management understood that employee process knowledge and process alignment with operations was vital for business growth. The existing level of knowledge did not allow effective satisfaction of the customers’ demands.
The company was experiencing these problems:
Different level of knowledge among employees affected quality of work
Employees working in a complex, interconnected work processes environment lacked knowledge of related processes, goals and priorities
It was not clear how to keep employees’ knowledge in a required level
There were no process self-control mechanisms
Solution For Training New Employees
The company established a project for business processes and responsibilities identification, employee training and certification. The project was part of systematic changes. Program goals:
- Document existing business processes
- Identify roles responsibilities
- Review and improve existing processes
- Ensure that processes work and are followed
- Use documentation for employee training and evaluation
- Measure employee behavior and decisions
Implement Process Modeling
The Process Modeling phase was implemented via a highly usable and standard-compliant BPMN 2 solution from No Magic – Cameo Business Modeler (CBM). Process gathering was performed by business analysts. Consulting took place with company middle managers. Documented processes were improved by following these criteria:
Process supports business strategy and goals
Process has defined Key Performance Indicators (KPI’s)
- Process supports customers’ needs
- Process optimizes resources
More than 200 processes and more than 1000 tasks were documented in a one-year period.
An internal website available to all employees was generated from a process model. A documentation form was defined based on the specific needs of the KG Group using a KG Group template. Documentation generation was automated and scheduled to be generated directly to the company web server (see how) creating an ongoing, up-to-date Knowledge center. This was possible using the highly flexible and adaptable Velocity Template-Based CBM Documentation Generation capability.
The Company Knowledge Center provides the following information:
- Detailed process documentation
- Responsibilities of each role and clear view of processes
- Active hyperlinks to other related company documents
- Knowledge evaluation
Once processes were identified, the Knowledge Center became the single place to access them. But it is clear that the ability to access knowledge is not enough to ensure processes are known, understood and correctly followed by employees. Moodle – Open Source Course Management System based knowledge evaluation was begun in the Knowledge center to evaluate employees’ knowledge of business processes. Tests became mandatory, and they are being used for employees’ qualification evaluations at this time.
Solution Influence Today
Today, with the help of Knowledge Center, all business processes are improved and followed by employees. The project was part of systematic changes that took place in the company; the knowledge is used for related projects as well: Oracle E-Business Suite business management system and IBM Cognos BI planning and reporting systems are integrated into the company infrastructure
About KG Group
AB “Kauno Grūdai” together with AB “Vilniaus paukštynas” and AB “Kaišiadorių paukštynas” currently form one of the most modern and economically strong business mergers in Lithuania (Europe), namely the “KG Group” group of companies. The company is engaged in the processing of agricultural products and has divided its activities into seven types of business: flour, crop production, combines fodder and premixes, protein supplements, raw materials, pet food, veterinary formation products. KG has over 3000 employees.